High-Level Details on the Different Levels of Certification


ITIL 4 Foundation provides foundation knowledge and in other words, it is an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of technical products.

The certification can benefit the below:

-Who wants a basic understanding of the ITIL framework

-Who wants to understand how it can be used to enhance IT service management

-Organizations, IT professionals or others working within an organization that has adopted ITIL.

In other words, ITIL Foundation certification can provide value to anyone who has an interest in IT service management.

ITIL Managing Professional (MP)

This pathway provides practical and technical knowledge about how to run successful IT enabled services, teams & workflows. It targets people who employ IT and working within technology and digital teams across businesses.

ITIL 4 Strategic Leader (SL)

ITIL 4 Strategic Leader (SL) embraces ITIL, not just for IT operations, but for all digitally-enabled services. Being or becoming an ITIL 4 Strategic Leader shows that you have a clear understanding of how IT influences and directs business strategy.

Master Level

To gain this certification, you should be able to explain and provide justification how you have selected and applied a range of knowledge, principles, methods & techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or several practical projects.

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